1. Overview
At Al Sandouq al Jameel Mobile Phone Trading Branch 1, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the terms below.
2. Return Eligibility
- Products can be returned within 14 days from the date of delivery.
- Items must be:
- In original condition
- Unused
- In original packaging with all accessories and invoices included
- Returns that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling
- Items with missing parts or accessories
- Products that have been tampered with or repaired by unauthorized persons
4. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 14 days using the original payment method.
- Shipping charges are non-refundable, unless the return is due to our error or a defective product.
5. Return Shipping
- Customers are responsible for return shipping costs.
- If the return is due to a defective or incorrect product, we will cover the return shipping charges.
6. Exchanges
- Exchanges are allowed for defective or damaged products, subject to stock availability.
- To request an exchange, please contact us within the return period.
7. Warranty Claims
- All products come with a 30-day warranty covering manufacturing defects.
- Repairs carried out by us are also covered by a 30-day service warranty.
- The warranty does not cover:
- Accidental damage
- Misuse or negligence
- Unauthorized repairs
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us using the details below
9. Contact Us
For any questions regarding returns or refunds, please contact:
Al Sandouq al Jameel Mobile Phone Trading Branch 1
Al Nadha Tower D Block, Opposite NMC Clinics
Al Nahda, Sharjah, UAE
📧 Email: info@aljameelmobilephonegroup.com
📞 Phone: +971 55 741 2323
