Terms & Conditions

1. Introduction

• Welcome to the Al Sandouq al Jameel Mobile Phone Trading Branch 1 E-Commerce Website. By accessing or using our website, you agree to comply with and be bound by these terms and conditions.

2. Use of the Website

• You must be at least 18 years old to use this website.
• You agree to provide accurate and complete information when creating an account or placing an order.

3. Product Information

• We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, we do not warrant that product descriptions or other content on the website are complete, reliable, current, or error-free.
• Prices and availability of products are subject to change without notice.

4. Orders and Payments

• By placing an order on our website, you are offering to purchase a product subject to these terms and conditions.
• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for any reason at any time.
• Payment must be made at the time of placing the order. We accept various payment methods as indicated on our website.

5. Shipping and Delivery

• We aim to process and ship orders within the timeframe specified on our website. However, delivery times are estimates and not guaranteed.
• Shipping costs are calculated at checkout based on the delivery address and the shipping method selected.
• We are not responsible for delays caused by the courier or customs.

6. Returns and Refunds

• If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, provided the product is in its original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to our error.
• Refunds will be processed within 14 days of receiving the returned product.

7. Warranty and Repairs

• We offer a 30-day warranty on all products sold through our website, covering manufacturing defects.
• For repair services, we provide a 30-day warranty on the specific repairs performed.
• The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

8. Privacy and Security

• We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
• We use secure payment gateways to ensure the safety of your payment information.

9. Limitation of Liability

• To the fullest extent permitted by law, Al Sandouq al Jameel Mobile Phone Trading Branch 1 shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or the purchase of products or services.

10. Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of the UAE. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the new terms and conditions.

12. Contact Information

• If you have any questions or concerns about these terms and conditions, please contact us at [[email protected]].